Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.

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• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
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• Inspire and coach your team to deliver personalised, engaging experiences for every customer
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• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
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• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
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• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
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• Lead by example in delivering our eurochange sales framework and maintaining our high standards
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• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
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• Conduct regular cash reconciliations and audits to manage risk and minimise losses
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• Analyse branch KPIs and performance data to identify opportunities for improvement
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• Train and mentor your team to grow their skills, confidence, and careers
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• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
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• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
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• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
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As a Bureau Manager, you'll be expected to:

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• Lead by example, embodying eurochange's values in every interaction
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• Communicate clearly and confidently, ensuring your team knows what's expected and feels supported
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• Empower your team to make decisions, solve problems, and take ownership of their performance
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• Recognise and celebrate success, motivating your team to achieve and exceed their targets
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• Demonstrate resilience and adaptability in a fast-paced retail environment
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• Foster a positive, inclusive workplace where everyone feels valued and can thrive
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• Give and receive feedback openly and constructively, always looking for ways to improve
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• Stay commercially aware, understanding how your decisions impact the branch and the wider business
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• Proven experience leading teams in a retail, banking, or financial services environment
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• A commercial mindset with a track record of meeting and exceeding sales targets
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• Strong leadership skills with the ability to motivate, coach, and develop others
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• Financial acumen, including managing budgets, cash handling, and risk controls
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• Knowledge of AML, KYC, and financial compliance standards
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• A passion for customer service and relationship building
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• Excellent communication, problem-solving, and organisational skills
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• Colleague Rate on Travel Money
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• 28 days holiday (inclusive of bank holidays)
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• High Street Discounts
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• Free 24/7 Virtual GP service for you and your family
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• Cycle to Work Scheme
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• Employee Wellbeing & Financial Support through Retail Trust
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• Employee Assistance Programme – because you matter!
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• Wagestream – access your earned wages when you need it
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• Recognition Awards for outstanding service
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• Additional holiday entitlement after 1 year
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• Life Assurance
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• …and much more!
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To be the UK's go-to travel money provider, adding value to every customer's journey.

Foreign exchange… but better, simpler & more convenient. We're the trusted inspirational experts.

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