Desktop Support Analyst
Spring Technology is currently working in partnership with a market leading services provider in Nottingham to recruit a Desktop Support Analyst to join a growing support department providing high quality end user support.
The role comes with a highly competitive salary and benefits package!
*Provide 2nd line support to end users throughout EMEA
*Manage the inventory of all IT hardware assets
*Procurement and configuration of new IT hardware
*Management and inventory of IT stock levels
*Software inventory including approval, procurement, documentation and installation
*Complete assigned tasks and normal duties with limited direct supervision
*Mobile phone asset and contract management
*Monthly IT financial cost recharge
*Develop, publish and adhere to standards, policies, and procedures
*Facilitate warranty claims and exchanges
*Travel to both domestic and international locations
*Perform accurate and timely updates of tickets in the company tracking system
*Applicant must be willing to travel domestically and internationally.
*Must be able to communicate effectively with others, both orally and in writing.
*Inventory / Documentation skills using Microsoft Excel
*Proven organisation and communication skills
*Ability and willingness to travel, work remotely and independently
*Windows 10 / Windows Server 2012 & 2016
*Experience of SCCM
*Microsoft Office with particular emphasis on Excel and Project
*Previous experience using an IT Support Ticketing System
Position requires a valid Driver's License and passport
If you are looking for an exciting new challenge to join a growing team with a leading organisation please apply now.