Customs & Brokerage Manager

Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs & Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services. This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency. As the lead for Customs & Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings. Job Title: Customs & Brokerage Manager Location: Birmingham ( Hybrid) Salary: £55 - 60,000 + Car Key Responsibilities Oversee and manage all UK customs, brokerage, and related service operations Ensure consistent, compliant, and efficient service delivery across all functions Lead, coach, and develop operational teams to maximise performance Foster a culture of accountability, collaboration, and continuous improvement Build and maintain strong relationships with clients, partners, and internal teams Support client onboarding and ensure high service standards are met Ensure adherence to UK customs regulations and internal policies Proactively identify and manage operational and compliance risks Drive process improvements to increase efficiency and productivity Promote the use of automation and technology to enhance operations Monitor key performance indicators and operational metrics Use data insights to guide decision-making and improve outcomes Attend customer meetings, audits, and operational reviews as needed Travel within the UK and Europe when required to support operations Ideal Experience: Experience in customs leadership teams 5 + with Progression planning Background in logistics, freight forwarding, or supply chain environments Strong knowledge of UK customs processes and compliance rules Strong communication and stakeholder engagement skills Commercial awareness with a customer-focused approach Experience using customs systems such as CDS & other TMS. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data